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Help and SupportMT5Troubleshooting MT5 connection issues

Troubleshooting MT5 connection issues

MT5 connection problems typically stem from authentication errors or server configuration issues that can be resolved through systematic troubleshooting steps.

Why Isn't MT5 Working?

Check the bottom right corner of your platform for error messages.

 

How to Fix “Invalid Account” Errors?

  1. Check login details
    • Verify your 5 or 6-digit MT5 ID login number
    • Confirm your MT5 password (not your tastyfx password)
    • Check server selection
  2. Login again
    • Close MT5 completely
    • Reopen MT5
    • Enter correct details

 

How to Fix “No Connection” Errors?

  1. Check server selection
    • Select correct server from dropdown: tastyfx-LIVE
  2. Or, type server address manually: mt5.tastyfx.com:443
  3. Try connecting agaim

 

 

What if the problems persist?

Check your internet connection

Restart your computer

Reinstall MT5 if necessary

 

If you’re still experiencing issues after completing the above steps, please contact our helpdesk via live chat, email, or telephone for further assistance.

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